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Impact of Information and Communication Technology (ICT) on the Public Service Delivery in Local Government

AYOADE, OLUSOLA BAMIDELE (2017) Impact of Information and Communication Technology (ICT) on the Public Service Delivery in Local Government. In: CUCEN 2017, Covenant University, Ota.

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Abstract

This study examined the impact of Information and Communication Technology on the Public Service Delivery in the three Local Government Councils in Oyo Township. A descriptive survey design was employed and adapted questionnaire was used to collect data from the respondents. The population of the study consists of all staff in the three Local Government Councils in Oyo Township. An incidental random sampling technique was used to select four hundred and fifty (450) respondents from the population of the study and four hypotheses were formulated for the study. Out of the 450 questionnaires administered on the sample of the study, only 430 were returned. Data collected were analysed using both simple percentage and multiple regression analysis at 0.05 level of significant. The results of the study showed that there is significant positive effect of ICT on public service delivery. Also, the results indicated that ICT significantly improve public service delivery at reduce cost to the peoples. In addition, the results showed that ICT significantly ensure transparency and accountability in the public service delivery. Finally, the results indicated that the use of ICT was significantly affected by the following challenges (i.e. poor infrastructure, poor finance, broadband access, ICT expertise, leadership styles, culture and bureaucracy). The study recommends that there must be provision for continuous training of the local government personnel on ICT to keep them abreast of new development in information technology and sensitization programme must be organized continually for the personnel in the local government councils.

Item Type: Conference or Workshop Item (Paper)
Subjects: J Political Science > JA Political science (General)
T Technology > T Technology (General)
Divisions: Faculty of Law, Arts and Social Sciences > School of Humanities
Depositing User: Mr Adewole Adewumi
Date Deposited: 22 Feb 2018 18:37
Last Modified: 22 Feb 2018 18:37
URI: http://eprints.covenantuniversity.edu.ng/id/eprint/10242

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