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Application of Emerging Technologies to Enhance Public Service Delivery: The Place of Nigerian Public Service

Nnaeto, J. O. (2017) Application of Emerging Technologies to Enhance Public Service Delivery: The Place of Nigerian Public Service. In: CUCEN 2017, Covenant University, Ota.

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The study is a modest attempt to elicit attention of Nigeria public service on the need to leverage on the emerging technologies to serve the public better. Emerging technologies, brought by the increased study of science and technology via software and hardware experimentation have reduced the burden and the debilitating effects of trial and error in public service delivery in the world, especially towards the end of 20th century to date. The study further highlighted on strategic advantage of total switch to e-governance .Being a qualitative study; we sourced our data from the secondary environment. Data analysis was carried out via content analysis technique while the study was predicated on the framework of technological theory of social change, especially as espoused by Ogburn (1947), who posits that technology is the primary engine of progress in service delivery. Among other findings, it was revealed that negative attitude of Nigerian Government to emerging technologies in terms of timely decision for adoption, and corrupt intent of leaders are the most debilitating factors responsible for the slow pace of e-governance in Nigeria. The study therefore recommends among others, attitudinal change in the public sector to redirect the psyche of the public service on the indispensability of acquisition and effective use of emerging technologies to ensure precision in public service delivery.

Item Type: Conference or Workshop Item (Paper)
Subjects: J Political Science > JA Political science (General)
T Technology > T Technology (General)
Divisions: Faculty of Law, Arts and Social Sciences > School of Humanities
Depositing User: Mr Adewole Adewumi
Date Deposited: 22 Feb 2018 18:41
Last Modified: 22 Feb 2018 18:41

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