AN APPROACH TO APPLICATION OF TOTAL QUALITY MANAGEMENT IN BUILDING MAINTENANCE OPERATION

Amusan, L. M. AN APPROACH TO APPLICATION OF TOTAL QUALITY MANAGEMENT IN BUILDING MAINTENANCE OPERATION. Unpublished. (Unpublished)

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Abstract

The study is about an approach to application of total Quality Management in Building Maintenance Operations. The research was birthed as a result of concern about the state of neglect which most public and private buildings are subjected to, those few maintained are also not effective in performance as a result of wrong approach, the study thus present systematic approach through which quality of maintenance operations being carried out could be improved. The methodology involved primarily opinion survey measured against benchmarked total quality management principles, the data were collected with the aid of a structured questionnaire, designed in Likert scale 1 to 5. The secondary data were collected through review of pastworks, Journal articles and Textbooks. Random sampling method was used for population sampling, the result generated were analysed using mean item score, frequency count, Ranking and Simple percentages. The study concluded with recommending eighteen benchmarked quality points which when observed could lead to productivity enhancement, accident reduction, waste elimination, quality job output and host of other positive outcomes.

Item Type:	Article
Subjects:	T Technology > TH Building construction
Divisions:	Faculty of Engineering, Science and Mathematics > School of Civil Engineering and the Environment
Depositing User:	Mr Adewole Adewumi
Date Deposited:	24 Mar 2011 20:33
Last Modified:	17 Dec 2012 16:19
URI:	http://eprints.covenantuniversity.edu.ng/id/eprint/105

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