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PERFORMANCE MANAGEMENT AND EFFECTIVE SERVICE DELIVERY IN THE NIGERIAN PUBLIC SECTOR: PROBLEMS AND PROSPECTS

Awe, Kayode Obafemi and Tugbobo, Bola and Ajulor, Olusegun (2015) PERFORMANCE MANAGEMENT AND EFFECTIVE SERVICE DELIVERY IN THE NIGERIAN PUBLIC SECTOR: PROBLEMS AND PROSPECTS. International Journal of Entrepreneurial Development, Education and Science Research, 3 (1). pp. 131-157. ISSN (Print): 2360-901X ISSN (Online): 2360-9028

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Abstract

The study examined performance management problems and prospects and their relationship with effective and competitive service delivery in the Public sector in Nigeria. The study adopted a theoretical and descriptive analysis of available literature and an empirical study of public policy management of cosmopolitan Local Government in Lagos State using descriptive and inferential statistics. The findings showed that there is a significance relationship between a well-established performance mechanism individual and organizational productivity and efficient and effective service delivery. The findings also showed that sustained performance management system monitoring and feedback, when applied in the developmental context, facilitate employee professional growth, synergy with developmental goals, retention and development of organizational and productivity culture. It was found that the reason for poor performance of the Nigerian Public Sector is embedded in the Workers' attitude to work as they perceive government work as no man's work. They display tendencies to loot and high level of lackadaisical behaviours there greatly reducing service efficiencies productivity and competitiveness. Therefore, the study recommended that public sector employees groups and teams be reoriented and continuously developed on the essence of job commitment and engagement with resultant high level of proficiency, competency and service delivery for creative work and sustainable national development.

Item Type: Article
Uncontrolled Keywords: Performance Management, Public Sector, Service Delivery, Development Administration.
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor
Divisions: Faculty of Law, Arts and Social Sciences > School of Management
Depositing User: Mrs Patricia Nwokealisi
Date Deposited: 18 Apr 2018 15:03
Last Modified: 18 Apr 2018 15:03
URI: http://eprints.covenantuniversity.edu.ng/id/eprint/10642

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