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Dataset on customer experience and satisfaction in health care sector of Nigeria

Borishade, T. T. and Kehinde, O.J. and Iyiola , O.O. and Olokundun, Ayodele Maxwell and Ibidunni, Ayodotun Stephen. and Dirisu, Joy Favour and Omotoyinbo, Charles A. (2018) Dataset on customer experience and satisfaction in health care sector of Nigeria. Data in Brief, 20. pp. 1850-1853.

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The central aim of the study was to show a dataset that empirically examines the connection between customer experience(CE)and customer satisfaction(CS). Few or no research have investigated how customer experience can be used to improve customer satisfaction in the health care sector of Nigeria. The study therefore adopted a survey research and the data were generated via a structured questionnaire. A total of 365 copies of the questionnaire were retrieved from the customers of the selected four private hospitals in Lagos State. The questionnaire administered were analysed using SPSS(version22). Using the descriptive and the Categorical Regression CATREG analysis, the data explained how customer experience have a significant relationship with customer satisfaction. The data gathered is provided openly so as to facilitate further analysis

Item Type: Article
Uncontrolled Keywords: Customer Experience Customer satisfaction Healthcare Nigeria
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HM Sociology
Divisions: Faculty of Law, Arts and Social Sciences > School of Social Sciences
Depositing User: Mrs Hannah Akinwumi
Date Deposited: 17 Dec 2018 10:27
Last Modified: 17 Dec 2018 10:27

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