Diversity management and organisational performance in deposit money banks in Nigeria

Osibanjo, Adewale Omotayo and Adeniji, A. A. and Falola, Hezekiah Olubusayo and Salau, Odunayo Paul and Opeyemi, Ogueyungbo and Efe-Imafido, Odion (2020) Diversity management and organisational performance in deposit money banks in Nigeria. Cogent Business & Management.

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Abstract

The study investigated the effect of diversity management on organisational performance in banking industry using some selected deposit money banks in Lagos. The study used a survey research design method, and data were collected from 192 employees of the five selected deposit money banks within Lagos metropolis, Southwest, Nigeria. Smart PLS (3.0) was employed for the analysis. The findings show a significant relationship between the variables of diversity management and organisational performance. In particular, the model results show the level of relationships between diversities in age, gender, work experience, educational qualification and marital status on employee commitment, sales growth, service quality and employee intention to leave. All the variables tested under the independent variable have positive path coefficients as factors that affect employee commitment, sales growth, service quality, employee intention to leave. It is recommended that deposit money banks in Nigeria should leveraged diversity inclusion management for enhanced organisational performance.

Item Type:	Article
Uncontrolled Keywords:	Diversity; diversity management; organisational performance; multi-ethnic workforce; workforce diversity; employee commitment
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HF Commerce
Divisions:	Faculty of Law, Arts and Social Sciences > School of Social Sciences
Depositing User:	Mrs Patricia Nwokealisi
Date Deposited:	26 Jun 2021 20:43
Last Modified:	26 Jun 2021 20:43
URI:	http://eprints.covenantuniversity.edu.ng/id/eprint/15020

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