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The design and use of performance measurement innovations and organizational outcomes in Nigerian listed companies

Owolabi, F. and Ajibolade, S.O. and Uwuigbe, U. (2021) The design and use of performance measurement innovations and organizational outcomes in Nigerian listed companies. Problems and Perspectives in Management, 19 (2). pp. 91-103.

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Performance measurement innovations (PMI) provide frameworks for the improve�ment of organizational performance. While developed economies have widely ac�cepted PMI, little is known about their design and use in developing economies. This study aimed to investigate the relationship between the design and use of PMI and organizational outcomes among listed firms in Nigeria. Partial least squares structural equation modeling was adopted for the analysis using cross-sectional survey data com�prising 126 corporate managers in the sampled listed companies. The results showed that all the path coefficients for design of PMI and customer perspective (β = 0.325, p < 0.0001), financial (β = 0.314, p < 0.0001), internal business process (β = 0.346, p < 0.0001), and learning and growth perspectives (β = 0.367, p < 0.0001) were sig�nificantly positive. This suggests that designing performance measures to include a diversity of measurement incorporating financial and non-financial measures would positively affect organizational outcomes. Besides, diagnostic use was found to have a negative effect on customer perspective (β = –0.315, p < 0.01), while the interactive use (β = 0.411, p < 0.01) of PMI demonstrated a positive effect on it. This implies that using PMIs in a diagnostic manner brings about a negative image of the customer perspec�tive, but it is divergent for interactive use.

Item Type: Article
Uncontrolled Keywords: performance, firm strategy, organizations, management control systems, management accounting, performance management, management
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HG Finance
Divisions: Faculty of Law, Arts and Social Sciences > School of Social Sciences
Depositing User: Mrs Hannah Akinwumi
Date Deposited: 28 Jun 2021 15:13
Last Modified: 28 Jun 2021 15:13

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