Ekwueme, Loveth and Ilo, Promise Ifeoma and Ifijeh, Goodluck and Fagbohun, Michael and Dosa, John Users’ Satisfaction with Reference Services in University Libraries in Nigeria: A Case Study. Library Progress (International), 40 (2). pp. 270-278. ISSN Print version ISSN 0970 1052 Online version ISSN 2320 317X
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Abstract
This study examined undergraduate students’ satisfaction with reference services in National Open University of Nigeria. The study adopted a descriptive survey. The population of the study was twelve thousand, five and forty-seven (12,547) undergraduates that registered for the second semester 2017/2018 session drawn from four Study Centres libraries. Sample sizes of 590 students were selected. Questionnaire was used for data collection. Out of the 590 questionnaires distributed, a total of 511 questionnaires (representing 86.6% return rate) were filled and returned. The study revealed that reference services were provided in the National Open University of Nigeria. These services include current awareness service, face to face interaction, and provision of electronic databases among others. The study also revealed that the respondents were satisfied to a high extent with the reference services provided in the library. Similarly, majority of the respondents were satisfied with the reference librarians in their libraries; they indicated that the reference librarians are competent in their work, always available to attend to users’ needs, communicates effectively and work with users to help them create keywords and use of databases. Furthermore, the test of hypotheses revealed that there was no significant difference in the mean ratings of both gender and age of the respondents with respect to their extent of satisfactions with the available reference services in National Open University of Nigeria. The study concluded that despite the positive response of the students, the National Open University of Nigeria and other academic libraries in Nigeria should provide more and better reference facilities and introduce novel services.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | University libraries, Reference Services, Users’ satisfaction, National Open University of Nigeria, Nigeria |
| Subjects: | Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Education |
| Depositing User: | Mrs Patricia Nwokealisi |
| Date Deposited: | 14 Jul 2021 12:58 |
| Last Modified: | 14 Jul 2021 12:58 |
| URI: | http://eprints.covenantuniversity.edu.ng/id/eprint/15235 |
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