Usendiah, Edu Joseph (2021) ORGANISATIONAL CHANGE AND BUSINESS PERRFORMANCE OF THE BANKING INDUSTRY: A STUDY OF ZENITH BANK HEADQUARTERS, LAGOS, NIGERIA. Masters thesis, Covenant University Ota..
![[img]](http://eprints.covenantuniversity.edu.ng/style/images/fileicons/application_pdf.png) |
PDF
Download (216kB) |
Abstract
Business organisations are experiencing organisational change from time to time and these change processes affects employees’ overall performance at work. The employees, managers and other supervisors that are engaged in constant and frequent running of the organisation have to be able to adapt to organisational changes as they occur. In Nigeria, there are various ways in which organisations inspire their employees to achieve optimal bank’s performance. As a result, this research focused deeply on the effect of organisational change on business performance of Zenith Bank, Lagos Headquarters, Nigeria. Two (Kurt Lewins Change Theory and John Kotters 8 Step Change Theory) theories were used to explain the issues raised. The sample frame includes the permanent staff and contact staff of Zenith bank, headquarters Lagos. The data used for this study is obtained from primary (structured questionnaire) and secondary sources (online web pages, journals and articles). Data was analysed using regression method to predict the impact of organisational change on bank’s performance. A total number of two hundred and eighty-one (281) copies of questionnaire were administered during the study with 87% response rate. The results derived from this study shows that strategic change significantly affects market share; technological change affects customers’ satisfaction; structural change affects profitability; and process-oriented change affects the service quality of the selected bank. The study concludes that change management has an impact on organisational performance of the selected bank. The study recommends that banks adopt the latest technology and ensure clear and transparent communication of change policies to employees. Also, managers should keep making their employees to be conversant with the organisational change dimensions so as to have an enhanced bank’s performance.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Change, Market share, Performance, Process-oriented change, Service quality, Strategic change, Structural change, Technological change |
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Management Faculty of Law, Arts and Social Sciences > School of Social Sciences |
| Depositing User: | Mrs Patricia Nwokealisi |
| Date Deposited: | 15 Oct 2021 14:19 |
| Last Modified: | 15 Oct 2021 14:19 |
| URI: | http://eprints.covenantuniversity.edu.ng/id/eprint/15380 |
Actions (login required)
 |
View Item |
