OGUNNIYI, ADEOLA DEBORAH and Covenant University, Theses (2021) INFLUENCE OF KNOWLEDGE MANAGEMENT ON EMPLOYEES’ ENGAGEMENT IN ALLIANZ INSURANCE, LAGOS, NIGERIA. Masters thesis, Covenant University.
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Abstract
The need for knowledge in an organization is important for optimal performance. Knowledge has been viewed as a vital resource to gain competitive advantage in the competitive industry. Employees are key holders of knowledge in the organization and to remain competitive, they need to be effectively engaged to deliver optimal performance. This study therefore examines the influence of knowledge management on employee engagement in Allianz insurance, Lagos, Nigeria. The study is aimed at determining the influence of knowledge acquisition, knowledge sharing behavior, knowledge creation and knowledge retention on the dimensions of employee engagement: affective, behavioral and cognitive respectively. Two theories were used for the study and empirical literatures on knowledge management. The study adopted a complete enumeration method with the use of purposive sampling technique and structured questionnaire was used for data collection. Two hundred (200) questionnaires were administered to the organization, 182 participants responded to the questionnaires. The data obtained was analyzed using Statistical Package for Social Science (SPSS) while Linear Regression was adopted for analysis. The statistical results revealed that knowledge management positively and significantly has an effect on employee engagement. The findings revealed that knowledge acquisition has a moderate relationship on affective engagement with moderate predictive capacity (R=.482), knowledge sharing behavior has a weak relationship on behavioral engagement with weak predictive capacity (R=.251), knowledge creation has a moderate relationship on cognitive engagement with moderate predictive capacity (R=.415) while knowledge retention has a moderate relationship on cognitive engagement with moderate predictive capacity (R=.520). The study concludes that the organization should improve on their knowledge sharing behavior so as to improve the flow of information in the organization. Therefore, the study recommends that organizations should adopt knowledge management processes and effectively engage their employees for increased performance.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | knowledge, knowledge management, knowledge management processes, employee, employee engagement, performance. |
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | UNSPECIFIED |
| Depositing User: | Mrs Hannah Akinwumi |
| Date Deposited: | 01 Nov 2021 14:33 |
| Last Modified: | 01 Nov 2021 14:33 |
| URI: | http://eprints.covenantuniversity.edu.ng/id/eprint/15426 |
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