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ADEJUBEE, OREOLUWA YETUNDE and Covenant University, Theses (2021) THE ROLE OF FINANCIAL TECHNOLOGY IN FINANCIAL INCLUSION. Masters thesis, Covenant University.

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This research examines the impact of conflict management styles on Organisational performance in Lagos State University Teaching Hospital (LASUTH). The objectives of the study were to examine the significant relationship between compromising style and workers’ productivity; dominating style and quality of work; avoiding style and effectiveness; accommodating style and efficiency and how integrating style impacts on innovation. Descriptive research design was employed for the study. The population for the study comprises 561 staff from LASUTH and a sample size of 169 was obtained. Regression analysis was used to measure the relationship between the independent variables and the dependent variables. Cronbach’s Alpha method was employed for measuring the questionnaire reliability which was 0.810. SPSS was also adopted for the research in testing the research hypotheses. The results of the findings show that there is a negative relationship between compromising style and workers’ productivity (P=0.986). It also shows that there is a positive relationship between dominating style and quality of work (P=0.001). A positive relationship also exists between avoiding style and effectiveness (P=0.000). A positive relationship exists between accommodating style and efficiency (P=0.006) and a positive relationship also exist between integrating style and innovation (P=0.000). The research concludes that other conflict management styles apart from compromising style has a positive effect on Organisational performance and that human relations theory should be imperative to managers so that they will be able to consider the issues of their workers’ wellbeing as well as how they perform in certain circumstances. The research also mentions that conflicts should be partly embraced since conflicts creates a positive drive for Organisational performance dependent on how the conflict is managed. The research recommends that management should develop diverse but appropriate styles to manage conflicts as they arise before escalating to unmanageable level; management should be flexible in the adoption of styles of conflict management. The circumstances of each Organisation and the relationship subsisting between the parties must be allowed to determine the choice of conflict management style; conflict in whatever level should not be ignored but should be effectively managed for better Organisational performance and that workers at all levels should be trained and given the right behavioural orientation as to reduce the occurrence of conflict.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Conflict, conflict management, conflict management styles, dominating style, accommodating style, integrating style, avoiding style, Organisation, Organisationa performance
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Law, Arts and Social Sciences > School of Social Sciences
Depositing User: Mrs Hannah Akinwumi
Date Deposited: 01 Nov 2021 14:48
Last Modified: 01 Nov 2021 14:48

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