Akinlade, Mojisola E. and Covenant University, Theses (2021) WORK ETHICS AND PUBLIC SERVICE DELIVERY: A STUDY OF EKITI STATE UNIVERSITY TEACHING HOSPITAL, 2019-2021. Masters thesis, Covenant University Ota..
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Abstract
Organisations, irrespective of the sector they belong to are set up to achieve certain goals, objectives and it requires a service to be delivered. Therefore, to effectively realize these set goals, objectives and to produce and deliver the right service, there are laid down rules and regulations that govern attitudes and behaviours of people not only within organizations but also in their interactions with outside personalities. The public service work ethics in Nigeria has continued to highlight negative perceptions. This is because of obvious employees’ unethical behaviour within the public administration in terms of performing their duties and managerial ineffectiveness. This has been a great issue needed to be looked into, as it is still leading to ineffective and low service delivery. This particular analysis enabled the researcher to use the most appropriate methodological approach such as Primary and Secondary Data which involves Questionnaires, Interviews and Literatures, articles, journals, internet sources and Newspaper. The test of the various hypotheses were conducted using the Pearson Product Moment Correlation, Linear Regression Analysis and One Sample T-test Analysis and the results of the study revealed that there is a relationship between work ethics and service delivery and that service delivery in the public sector can be better achieved through an effective implementation of standard and strong work ethics. In the view of these findings, the researcher recommends certain measures that would improve the ethical behaviour of Ekiti State University Teaching Hospital, Ekiti State, so also helps review their organization performances, service delivery and solutions for EKSUTH on how to counter various factors hindering a good service delivery and shows individuals, people, students, workers, public servants, private owners, and the entire Nigeria population as a whole on how an effective work ethic performance brings about a good service delivery.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Ethics, Out-Patients, Public Service, Service Delivery, Work Ethics |
| Subjects: | J Political Science > JZ International relations |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Social Sciences |
| Depositing User: | Mrs Patricia Nwokealisi |
| Date Deposited: | 05 Nov 2021 13:42 |
| Last Modified: | 05 Nov 2021 13:42 |
| URI: | http://eprints.covenantuniversity.edu.ng/id/eprint/15448 |
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