CHUKWUDI, KELECHI CHARLES and Covenant University, Theses (2021) HUMAN RESOURCE LEARNING AND DEVELOPMENT AS A DRIVER OF EMPLOYEE PRODUCTIVITY IN SELECTED TELECOMMUNICATION COMPANIES IN LAGOS STATE. Masters thesis, COVENANT UNIVERSITY.
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Abstract
This study examined human resource learning and development as a driver of employee productivity using a case study of selected telecommunication companies in Lagos State, Nigeria. The population of the study consists of all employees who are engaged in the operations of the three main mobile (GSM) service providers in Lagos state which was a total of 359. The sample size of 359 was arrived at using a census approach because the population of all the three firms’ customer service centers and total number of employees of their customer service centers are within the Lagos geographical location. Primary data was gathered using a well-structured questionnaire. The study used a descriptive type of survey design while statistics was adopted for hypotheses testing. The result of the study revealed that human resources learning and development has significant positive and negative effects on the productivity of staff in the telecommunication sector in Nigeria. The study analyzed data collected through the use of SPSS and structural equation modeling (SMART-PLS) was used to predict the influence each independent variable had on all the constructs of the dependent variable. The result of the study revealed that human resource learning and development has a significant effect (at the significance level of <0.05) on the productivity of employees in the telecommunication sector in Nigeria. Specifically, results showed that Employee knowledge and attitude contribute more to Employee problem-solving skills while employee innovation and creativity had the least. However, the findings depicted that null hypothesis was rejected. In view of the findings, the study concludes that learning and development is critical for employee productivity; Additionally, it is critical for effective employee performance, enhancing employees' ability to adapt to a changing and demanding corporate environment and technology in order to maximize performance, and increasing employees' knowledge in order to build creative and problem-solving skills. The study therefore recommends that employers of labor and policymakers should seek to provide an enabling learning environment and favorable learning rules that allow for the attendance of all worker. Also, strategies should be put in place by managers to encourage active learning among employees.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Human resources; Learning and development; Employee productivity |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Social Sciences |
| Depositing User: | Mrs Hannah Akinwumi |
| Date Deposited: | 25 Feb 2022 12:58 |
| Last Modified: | 25 Feb 2022 12:58 |
| URI: | http://eprints.covenantuniversity.edu.ng/id/eprint/15655 |
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