Esisio, Oshephiho Jackson and Covenant University, Theses (2022) DIGITAL TRANSFORMATION AND PUBLIC SERVICE DELIVERY: A STUDY OF FEDERAL ROAD SAFETY CORPS, LAGOS SECTOR COMMAND, OJODU, NIGERIA. Masters thesis, Covenant University Ota.
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Abstract
This study captioned Digital Transformation and Public Service Delivery: A Study of Federal Road Safety Corps, Lagos State Sector Command, Ojodu intended to interrogate the need for an information communication revolutionised bureaucratic institution. The research was carried out on the Ojodu command of the Federal Road Safety Corps in Lagos, State, Nigeria. Taking into cognizance the fact that digital transformation has become a sin-qua-non for the efficiency of bureaucratic agencies, this research became quite expedient. To enable us to interrogate the stated research questions, structured questionnaires were distributed to one hundred and ten (110) personnel of the agency. The population of this work focused on staff members of the officer cadre who were 110 at the time of this inquiry. While we utilised the Simple Random Technique to distribute the questionnaires, the Pearson Products Moment Correlation Statistics was used in testing the validity of the research hypothesis. The outcome of the thesis revealed that there is a significant nexus between digital transformation and service delivery of officers in Lagos State Sector Command, Ojodu. It was concluded that digital transformation and public service delivery in FRSC, Lagos State Sector Command, Ojodu should be a continuous exercise and officers who perform exceptionally well should be motivated through rewards for outstanding performance. The study, therefore, suggests that digital transformation needs to be encouraged in a bid to enhance the performance of officers in FRSC Lagos State Sector Command, Ojodu. This study observed that efficiency and effectiveness in service delivery can be enhanced through digital transformation, and officers’ competencies is vital for service delivery. The Federal Government of Nigeria should release adequate funds for the digital transformation of not only in FRSC, bu other government parastatals. In addition, Politicisation of digitalisation process among government officials should be eliminated.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Digitisation, Digital Transformation, Federal Road Safety Corps, Public Service, Public Service Delivery, |
| Subjects: | J Political Science > JA Political science (General) J Political Science > JZ International relations |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Social Sciences |
| Depositing User: | nwokealisi |
| Date Deposited: | 05 Sep 2022 14:19 |
| Last Modified: | 05 Sep 2022 14:19 |
| URI: | http://eprints.covenantuniversity.edu.ng/id/eprint/16153 |
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