Financial Systems Theory: Banker-Customer Relationship and Nigerian Deposit Money Banks’ Performance: An Empirical Investigation

Olokoyo, F. O. and Isibor, Areghan Akhanolu and Adegboye, F.B. and Adesina, Tolulope and Osuma, Godswill and Adebayo, Mercy (2020) Financial Systems Theory: Banker-Customer Relationship and Nigerian Deposit Money Banks’ Performance: An Empirical Investigation. WSEAS TRANSACTIONS on SYSTEMS and CONTROL, 15. p. 556. ISSN 2224-2856

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Abstract

In today’s competitive banking environment, quality service is critical to individual Deposit Money Banks’ success. Delivering high quality service is closely linked to profit, cost, savings, and increasing market share. The major aim of this research is to examine the relationship that exists between Deposit Money Banks and their customers based on the challenges the banks are facing while giving quality service delivery. A sample size of 328 staffs of four selected banks was determined using the Yamane formula. The result showed that there is a positive and significant link between Deposit Money Banks’ performance and bank-customer relationship. This study therefore recommends among others that Deposit Money Banks should put more efforts in rendering good services to their customers.

Item Type:	Article
Uncontrolled Keywords:	Financial Systems, Financial Systems’ Theory, Control of Finances, Banker-Customer Relationship, Bank Performance, Quality Service, Banking Environment
Subjects:	T Technology > TP Chemical technology
Divisions:	Faculty of Engineering, Science and Mathematics > School of Engineering Sciences
Depositing User:	nwokealisi
Date Deposited:	02 Nov 2023 15:22
Last Modified:	02 Nov 2023 15:22
URI:	http://eprints.covenantuniversity.edu.ng/id/eprint/17473

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