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Development of Web Application Complaint Management System (A Case Study of Covenant University Environment)

Okokpujie, Kennedy O. and Daramola, David and Okokpujie, Imhade P. (2023) Development of Web Application Complaint Management System (A Case Study of Covenant University Environment). International Journal of Scientific Development and Research, 8 (11). p. 555. ISSN 2455-2631

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Complaint management schemes have shown to be a unique and effective technique for assessing students, staff and visitors’ satisfaction in a university environment. It has aided in promoting change and improvement in the way operations are carried out and ensuring that students and staff are served to the best of the University's capacity. Although there have been significant improvements in complaint management, the manual complaint report technique still has a lot of room for improvement. This research aims to create a web application based on a complaint management system for the Covenant University community, using a hypertext markup language (HTML) and cascading style sheets (CSS) for the front end as the programming language. Python Django as the database to enhance the way complaints are handled and analysed in the university environment. The system was high-speed and more efficient than the currently employed deployment and testing method.

Item Type: Article
Uncontrolled Keywords: Web-Application, Complaint Management System, Covenant University, Students.
Subjects: T Technology > TJ Mechanical engineering and machinery
T Technology > TK Electrical engineering. Electronics Nuclear engineering
Divisions: Faculty of Engineering, Science and Mathematics > School of Electronics and Computer Science
Depositing User: nwokealisi
Date Deposited: 23 Jan 2024 14:54
Last Modified: 23 Jan 2024 14:54

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