OYEDOKUN, OLAFIMIHAN OLAYEMI and Covenant University, Theses Masters (2024) INFORMATION COMMUNICATION TECHNOLOGY AND PUBLIC SERVICE DELIVERY OF THE NIGERIA IMMIGRATION SERVICE. Masters thesis, Covenant University.
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Abstract
The study examined the relationship between ICT infrastructure and service delivery by Nigeria Immigration Service; access to ICT and enhanced accountability in the Nigeria Immigration Service in public service delivery; sought to determine how ICT has brought about responsiveness in the Nigeria Immigration Service and to find out the current state of ICT facilities provided to enhance public service delivery by the Nigeria Immigration Service. The study utilized the survey method through the use of questionnaire and interviews. Data for this study were analysed using descriptive and inferential statistical tools. Findings from this study revealed that the integration of ICT infrastructure with other government agencies would enable efficient data interchange and cross-verification. Further findings reveal that strong ICT infrastructure is a key factor in determining how consistently NIS provides its services. This demonstrates how crucial information and communications technology is to delivering dependable, error-free services. The study, not only validates previous discoveries on the significance of ICT in improving Nigerian public services, but it also emphasises the urgent need for reliable and top-notch ICT infrastructure across all levels of government. The study recommends the possibility of integrating ICT infrastructure with other government institutions to provide efficient exchange of data, cross-verification, and improved accountability. The NIS should aggressively engage in collaboration with key authorities, such as the National Identity Management Commission (NIMC), the Nigeria Police Force, and the Ministry of Foreign Affairs, in order to build safe data-sharing frameworks and compatible systems. The study concludes that the adoption of ICT is the way to improve public service delivery of governmental agencies like the Nigeria Immigration Service.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Immigration Service, Information Communication Technology, National Identity Management, Nigeria, Public Service Delivery. |
| Subjects: | J Political Science > JA Political science (General) J Political Science > JZ International relations |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Humanities Faculty of Law, Arts and Social Sciences > School of Social Sciences |
| Depositing User: | nwokealisi |
| Date Deposited: | 24 Sep 2024 11:58 |
| Last Modified: | 24 Sep 2024 11:58 |
| URI: | http://eprints.covenantuniversity.edu.ng/id/eprint/18443 |
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