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An Assessment of the Effect of Remuneration on the Construction Performances of the Professionals in the Nigerian Building Industry

Awolesi, J.A.B. and Ayedun, C. A. (2011) An Assessment of the Effect of Remuneration on the Construction Performances of the Professionals in the Nigerian Building Industry. Mediterranean Journal of Social Sciences, 3 (1). pp. 401-412. ISSN 2039‐9340

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Abstract

Construction professionals are the authors on one hand and co-executors of construction projects on the other, therefore, the quality of the services expected of them in construction project delivery as environmental resource manager is key. This paper investigated whether quality of service of the construction professionals in Nigeria is influenced by the level of professional fees receivable for services rendered hence their resource management role. The determinants of service quality are identified and their means of evaluation examined using the SERVQUAL; instrument used for measurement of the service quality on responses got from a set of questionnaires administered on the construction stakeholders comprising of the construction clients on one hand and the construction professionals on the other hand in Lagos, Nigeria with a view to assessing the perception of the clients regarding the quality of services being received from their construction professionals vis-a-vis clients expectations. The study revealed that there was no significant relationship between the level of fees paid and the quality of service rendered by the construction professionals as the result of the analysis of variance between service quality gap and the various methods of fees paid is not reflected in the service quality of construction professionals

Item Type: Article
Uncontrolled Keywords: Construction Clients, Construction Professionals, Service Quality, Expectation, Perception, Satisfaction, Methods of fee payment.
Subjects: H Social Sciences > HD Industries. Land use. Labor
T Technology > TA Engineering (General). Civil engineering (General)
T Technology > TH Building construction
Divisions: Faculty of Engineering, Science and Mathematics > School of Civil Engineering and the Environment
Depositing User: Mr Solomon Bayoko
Date Deposited: 20 Mar 2014 16:31
Last Modified: 20 Mar 2014 16:31
URI: http://eprints.covenantuniversity.edu.ng/id/eprint/2220

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