Durodola, O. D. and Iroham, C.O. and Sanni, Afeez Olalekan (2014) Assessment Of Features Of Support Services ln~ South -Western Nigerian Hotels. Construction Research Journal , 3 (1). pp. 69-86.
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Abstract
One of the major goals of facilities management is effective delivery and sustenance of support services to meet organizational objectives. Where this is lacking, goals are likely to be truncated. This research therefore aims at assessing support services management in South- Western Nigerian hotels. Data were collected on 28 hotel organizations based on stratified sampling technique and Kothari's formula used to determine the sample size. Data were analyzed using descriptive statistics, - Karl Pearson Simple Linear Correlation, relative importance index and ChiSquare(/). !twas found that the hotels are engrossed in in-house sourcing as against outsourcing a major instrumen t for accomplishing facilities management. This was found to be antithesis against growth and high business peJformance. It was recommended that time is ripe for hotel operators to imbibe outsourcing as an instrument of strategic change and be customer oriented if they were to make meaningful progress.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | Facilities Management, Hotels, Outsourcing, Support Service |
| Subjects: | T Technology > TH Building construction |
| Divisions: | Faculty of Engineering, Science and Mathematics > School of Civil Engineering and the Environment |
| Depositing User: | Mrs Hannah Akinwumi |
| Date Deposited: | 07 Mar 2016 13:04 |
| Last Modified: | 07 Mar 2016 13:04 |
| URI: | http://eprints.covenantuniversity.edu.ng/id/eprint/6390 |
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