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EFFECTIVE COMMUNICATION: A STRATEGIC TOOL FOR MANAGING ORGANIZATIONAL CONFLICT

Kehinde, O.J. and Osibanjo, Adewale Omotayo (2011) EFFECTIVE COMMUNICATION: A STRATEGIC TOOL FOR MANAGING ORGANIZATIONAL CONFLICT. Corel Serve Publishing.

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Abstract

The study examines the role of effective communication as a strategic tool for managing organizational conflict. The objectives of the paper amongst others are to: (i) Established whether there is any significant impact of effective communication in managing organizational conflict; and (ii) Ascertain whether the communication skill of the manager or the communicator is vital in managing organizational conflict. This paper uses survey method with structured questionnaires distributed between two multinational organisations in Lagos, Nigeria and three hypotheses that were later tested with appropriate test statistics. Finding shows that effective communication is vital in reducing organizational conflicts and that the communication skill of the communicator is crucial in managing organizational conflict amongst other. The paper recommends the need for organizations to properly communicate their goals and objectives to staff that will help in actualizing their vision; it believes that organizations must endeavor to reduce communication barriers, create good rapport between management and staff; and that organizations must constantly promote upward communication within the system as a way of facilitating feedback information, amongst others

Item Type: Article
Uncontrolled Keywords: Effectiveness; Communication; Manage; Organizational; Conflict
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Law, Arts and Social Sciences > School of Management
Depositing User: Mrs Patricia Nwokealisi
Date Deposited: 23 May 2016 12:30
Last Modified: 23 May 2016 12:30
URI: http://eprints.covenantuniversity.edu.ng/id/eprint/6594

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