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Measuring Students' Perception of Classroom Quality in Private Universities in Ogun State, Nigeria Using SERVPERF

Oluwunmi, Adedamola O and Omirin, M.M. and AJAYI, Ayodele C. (2016) Measuring Students' Perception of Classroom Quality in Private Universities in Ogun State, Nigeria Using SERVPERF. Mediterranean Journal of Social Sciences, 7 (2). pp. 318-323. ISSN 2039-2117

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Abstract

In Nigeria, competition among private universities is becoming increasingly intense as investment in the sector is proving more and more viable. Students' satisfaction survey has been identified as an essential instrument for education providers to improve or enhance their service delivery in a bid to remain competitive. To demonstrate its use, this paper reports a research that uses a modified SERVPERF instrument to measure students' satisfaction with the classrooms - one of the essential academic facilities - in six out of eight private universities in Ogun State, Nigeria. A total of 1,141 questionnaires were administered to students and the data were analysed using SERVPERF dimensions (tangibility, responsiveness, reliability. assurance and empathy). Findings showed that students' satisfaction with service quality across the six private Universities is moderate. However, when the results are disaggregated to reflect the findings for each University, Babcock University is shown to have services that meet students' expectation most while Crawford University services meet their expectations least. This study is expected to pave the way for researchers who are interested in conducting further studies on students' satisfaction with service quality using SERVPERF in higher institutions in Nigeria and other countries of the world.

Item Type: Article
Uncontrolled Keywords: Students' Satisfaction, Classroom, Private Universities, SERVPERF, Nigeria
Subjects: A General Works > AS Academies and learned societies (General)
A General Works > AZ History of Scholarship The Humanities
Divisions: Faculty of Engineering, Science and Mathematics > School of Engineering Sciences
Depositing User: Mrs Hannah Akinwumi
Date Deposited: 17 Jan 2017 09:34
Last Modified: 17 Jan 2017 09:34
URI: http://eprints.covenantuniversity.edu.ng/id/eprint/7544

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