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E-government and Administrative Efficiency in Nigeria’s Public Service.

Oni, Samuel and Gberevbie, D.E. and Oni, Aderonke A E-government and Administrative Efficiency in Nigeria’s Public Service. In: Issues and Concepts of E-governance in Nigeria – A Reader. Covenant University Press, pp. 145-156.

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The subject of efficiency in the public service constitutes one of the major concerns in many countries, particularly the developing world and is at the forefront of political debate. Despite the contention bordering on its measurement in terms of the ratio of input to output and what constitutes public values, efficiency continues to dominate as a primary criterion for the evaluation of the public service. This is because public organizations are responsible to provide the necessary public goods and services to the citizens. For most countries, particularly, developing countries where the private sector is very weak, the public service has been recognized as pivotal to the economic cum socio-political development of such countries. The multidimensional objectives of the public service demand that performance not only is limited to mere cost–benefit analysis but also incorporates the essential element of providing value to citizens Therefore, the effectiveness and productivity of any government is principally determined by the efficiency of the public service. The pivotal role of the public service to Nigeria’s development informs the various reforms aimed at reinvigorating it in order for it to be able to efficiently and effectively deliver its responsibility. In spite of all these efforts aimed at improving the administrative efficiency of the public service and thus, repositioning it for effective service delivery, the Nigeria public Service remains inefficient and incapable of delivering its responsibility. The bid to attain higher productivity in the Nigeria’s Public Service has remained a wishful thinking as bureaucratic inefficiency continues to constitute its serious concern. It has adversely affected the efficient delivery of public goods and services to the citizens. It is therefore imperative that a new strategy that will enhance efficient productivity and service delivery in the Nigerian Public Service be adopted for the desired economic cum political development of the country. The information revolution has ushered in a new paradigm administrative efficiency and effectiveness leading to improved delivery of public services necessary for economic development, peace and stability of a country. The adoption of e-government has been seen to enhance the range and quality of information and services provided to citizens, businesses, civil society organizations, and other government agencies in an efficient, cost-effective and convenient manner, making the processes of agencies and institutions of government more transparent and accountable to the public. While some challenges still pose serious impediments to the adoption and application of ICT in the operations of the Nigeria Public Service, the advantages that such adoption portends for improved, efficient and effective service delivery in Nigeria necessitates a political wills capable of ameliorating those hindrance. This will place the country on the pedestal of sustainable development.

Item Type: Book Section
Subjects: J Political Science > JA Political science (General)
Depositing User: DR SAMUEL ONI
Date Deposited: 07 Sep 2017 09:49
Last Modified: 07 Sep 2017 09:49

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