TY  - JOUR
KW  - culture
KW  -  cultural dimension
KW  -  higher education management
KW  -  service culture
KW  -  scale development
AV  - public
N2  - Building on higher education management, this study is based on culture which represent a set of
shared knowledge and implicit theories within service culture most especially in higher education
management. Using a scale development process, we surveyed 50 respondents from different higher
institution with respondents ranging from students, lecturers, non-lecturing staff and management. The
result from the exploratory factor analyses highlight the numerous dimensions of service culture within
this study. Five dimensions were identified: shared perception, shared value, shared understanding,
shared beliefs and shared style. The result showed that service culture within higher education
community is affected by these five-dimension identified.
A1  - Oikeh, Samuel Eromosele
A1  - Akinbode, Mosunmola
A1  - Ogundipe, Mary Oluwaseun
A1  - Ajayi, Eyitayo
A1  - Araba, Tosin
VL  - 9
UR  - http://eprints.covenantuniversity.edu.ng/14499/
IS  - 3
SN  - 2239-978X, 2240-0524
Y1  - 2019///
TI  - Sustainability of Service Culture in Higher Education
Management: Scale Development
ID  - eprints14499
JF  - Journal of Educational and Social Research
PB  - Rome-Italy
ER  -