ADEYERI, OYETOLA IBUKUNOLUWA and Covenant University, Theses (2020) THE EFFECT OF CONFLICT MANAGEMENT TAXONOMY ON EMPLOYEE PERFORMANCE: A STUDY OF NESTLE NIGERIA PLC, AGBARA INDUSTRIAL ESTATE, OTA, NIGERIA. Masters thesis, COVENANT UNIVERSITY.
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Abstract
The survival and relevance of an organisation hang on its achievement of set purpose and aspirations. Conflict can be destructive but in some other times constructive. However, if managed properly, it can have a constructive impact on employee contentment and performance. The central objective of this study is to critically examine the effects of conflict management taxonomy on the performance of employees in manufacturing industries. Descriptive survey design involving quantitative method was used for this research study to obtain data through sample selection and analysis. Three hundred and thirty-eight (338) copies of questionnaires were administered to the staff of the Nestle Nigeria Plc through the random sampling technique, a total of two hundred and eighty-six (286) copies of questionnaires were properly retrieved and adequately completed which represents a feedback ratio of 84.6%. Descriptive statistics was used for the analysis of the data; linear regression analysis was also used to test all the hypotheses. The findings from this study revealed that compromise, accommodation, competition and collaboration conflict management styles are significant predictors of employee engagement, commitment, task performance and productivity respectively as measures of employee performance. The findings also demonstrated the significant role of conflict management approaches and thus, encourage organizations to adopt these approaches as they motivate employees towards achieving the goals of the organization. The study recommends that there is the need to create awareness on conflict management styles within organizations as they are crucial in ensuring the achievement of the organization’s objectives.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Conflict management, employee performance, Employee Commitment, Employee Engagement, Employee Task Performance, Employee Productivity, Compromise, Accommodation, Competition and Collaboration. |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Social Sciences |
| Depositing User: | Mrs Hannah Akinwumi |
| Date Deposited: | 03 Feb 2021 15:05 |
| Last Modified: | 03 Feb 2021 15:05 |
| URI: | http://eprints.covenantuniversity.edu.ng/id/eprint/13825 |
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