University Links: Home Page | Site Map
Covenant University Repository

Sustainability of Service Culture in Higher Education Management: Scale Development

Oikeh, Samuel Eromosele and Akinbode, Mosunmola and Ogundipe, Mary Oluwaseun and Ajayi, Eyitayo and Araba, Tosin (2019) Sustainability of Service Culture in Higher Education Management: Scale Development. Journal of Educational and Social Research, 9 (3). ISSN 2239-978X, 2240-0524

[img] PDF
Download (244kB)


Building on higher education management, this study is based on culture which represent a set of shared knowledge and implicit theories within service culture most especially in higher education management. Using a scale development process, we surveyed 50 respondents from different higher institution with respondents ranging from students, lecturers, non-lecturing staff and management. The result from the exploratory factor analyses highlight the numerous dimensions of service culture within this study. Five dimensions were identified: shared perception, shared value, shared understanding, shared beliefs and shared style. The result showed that service culture within higher education community is affected by these five-dimension identified.

Item Type: Article
Uncontrolled Keywords: culture, cultural dimension, higher education management, service culture, scale development
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Law, Arts and Social Sciences > School of Social Sciences
Depositing User: Mrs Patricia Nwokealisi
Date Deposited: 16 Jun 2021 12:12
Last Modified: 16 Jun 2021 12:12

Actions (login required)

View Item View Item