Oikeh, Samuel Eromosele and Akinbode, Mosunmola and Ogundipe, Mary Oluwaseun and Ajayi, Eyitayo and Araba, Tosin (2019) Sustainability of Service Culture in Higher Education Management: Scale Development. Journal of Educational and Social Research, 9 (3). ISSN 2239-978X, 2240-0524
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Abstract
Building on higher education management, this study is based on culture which represent a set of shared knowledge and implicit theories within service culture most especially in higher education management. Using a scale development process, we surveyed 50 respondents from different higher institution with respondents ranging from students, lecturers, non-lecturing staff and management. The result from the exploratory factor analyses highlight the numerous dimensions of service culture within this study. Five dimensions were identified: shared perception, shared value, shared understanding, shared beliefs and shared style. The result showed that service culture within higher education community is affected by these five-dimension identified.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | culture, cultural dimension, higher education management, service culture, scale development |
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Social Sciences |
| Depositing User: | Mrs Patricia Nwokealisi |
| Date Deposited: | 16 Jun 2021 12:12 |
| Last Modified: | 16 Jun 2021 12:12 |
| URI: | http://eprints.covenantuniversity.edu.ng/id/eprint/14499 |
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