TEMIATSE, OFEORITSE SARAH and Covenant University, Theses (2023) ORGANIZATIONAL SUPPORT, EMPLOYEE VOICE, AND SATISFACTION AMONG NON-ACADEMIC STAFF: A STUDY OF SELECTED PRIVATE UNIVERSITIES IN OGUN STATE. Masters thesis, COVENANT UNIVERSITY.
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Abstract
Employee satisfaction is a critical factor in fostering a positive work environment and enhancing organizational performance. Organizational support has been identified as a significant determinant of employee satisfaction. This study became necessary due to the dissatisfaction faced by non-academic staff in private universities. In Nigerian Private universities, there have been concerns raised by non-academic staff of wanting to voice their concerns but due to fear of their organization not understanding and also the fear of losing their jobs they tolerate and endure concerns of little or no training & development, lack of recognition, little compensation, their autonomy affected as well. Nevertheless, the impact of employee voice, a vital aspect of employee participation, on the correlation between organizational support and employee satisfaction has not been thoroughly investigated. This study therefore, investigated how organizational support and employee voice can enhance employee satisfaction in selected private Universities in Southern Nigeria. A descriptive survey research design was adopted for this study with a quantitative approach to explain the moderating role of employee voice on organizational support and employee satisfaction. A total of 214 copies of the questionnaire were distributed to the senior and junior non-academic staff of the selected private universities and 199 copies of the questionnaire were filled and 15 copies could not be retrieved. The data generated were analyzed with descriptive and inferential statistics with the aid of SPSS (Statistical packages for social sciences) and SEM (structural equation method) with SMART-PLS to test the five hypotheses. The findings showed that the dimensions of organizational support (tenured job, training & development, work-life balance, compensation) have a positive effect on employee satisfaction (promotional opportunities, recognition, safety net, job autonomy). The findings indicated further that the fifth hypothesis employee voice did not have any significant moderating effect on the relationship between all the dimensions of organizational support and employee satisfaction in the selected private universities. Furthermore, the study recommended that the private universities should prioritize and invest in initiatives that promote organizational support for their non-academic staff. This can include providing resources, training and development opportunities, clear communication channels, and fair and equitable treatment. By improving organizational support, employee satisfaction is likely to increase.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Employees satisfaction, Employee voice, Non-academic staff, Organizational Support, Private Universities |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | UNSPECIFIED |
| Depositing User: | AKINWUMI |
| Date Deposited: | 03 Oct 2023 12:38 |
| Last Modified: | 03 Oct 2023 12:38 |
| URI: | http://eprints.covenantuniversity.edu.ng/id/eprint/17330 |
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