Total Quality Management and Performance of Telecommunication Firms

Ibidunni, Ayodotun Stephen. and Salau, Odunayo Paul and Falola , Hezekiah Olubusayo (2018) Total Quality Management and Performance of Telecommunication Firms. International Business Management. pp. 293-298. ISSN 1993-5250

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Abstract

This study examines the link between Total Quality Management and performance of telecommrmication firms in Nigeria. The research instnnnent utilized for the study was completed by 122 respondents dra\Vll from two leading telecommmrication firms (MTN and Globacom) in Nigeria. Utilizing the regression technique, results of data analysis indicate that TQM practices such as process improvement and employee empowerment significantly influence finn performance. Top management commitment was fmmd not to have a relationship with organizational reputation. It is suggested that employee contribution not only to work processes but also to decision making, encouragement to set objectives for themselves and motivation towards their work enhance their understanding and commitment to their job and the organization at large

Item Type:	Article
Uncontrolled Keywords:	Total quality management, telecommunication, process improvement, finn performance, employee em owerment
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HF Commerce
Divisions:	Faculty of Law, Arts and Social Sciences > School of Management Faculty of Law, Arts and Social Sciences > School of Social Sciences
Depositing User:	Mrs Patricia Nwokealisi
Date Deposited:	20 Sep 2018 14:31
Last Modified:	20 Sep 2018 14:31
URI:	http://eprints.covenantuniversity.edu.ng/id/eprint/11865

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