Assessment of the effectiveness of maintenance management systems in delivering quality maintenance services in higher institutions

Oluwatobi, A. O. and Alli-Johnson, V. A. and Ayedun, C. A. and Akinjare, O. A. (2019) Assessment of the effectiveness of maintenance management systems in delivering quality maintenance services in higher institutions. In: 3rd International Conference on Science and Sustainable Development, 2019, Online.

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Abstract

The study assessed the effectiveness of maintenance and management systems in delivering quality maintenance services in higher institutions of learning with specific focus on the University of Lagos. There is the need for effectiveness in the management of educational buildings, facilities and supporting services. Self-structured questionnaires were administered to one hundred and ninety-one questionnaires (191) resident students of the University of Lagos, and three (3) to the maintenance executives of the Works and Physical Planning Department of the University of Lagos, with response rates of 71.73% and 100% respectively. Data collected where analysed using a combination of the Mean ranking and T-Test. Findings revealed a general dissatisfaction with the service quality delivered as the maintenance management system was not adjudged to be as effective as expected as various obstacles and factors influence the acceptable standard and quality of maintenance. The study recommended that the maintenance management team should improve on the effectiveness of their service delivery, by improving the rate of responsiveness of the maintenance staff through thorough training of skill and technical know-how

Item Type:	Conference or Workshop Item (Paper)
Uncontrolled Keywords:	Maintenance, Management systems, Service Delivery
Subjects:	T Technology > TD Environmental technology. Sanitary engineering T Technology > TH Building construction
Divisions:	Faculty of Engineering, Science and Mathematics > School of Civil Engineering and the Environment
Depositing User:	Mrs Patricia Nwokealisi
Date Deposited:	04 Sep 2020 12:47
Last Modified:	04 Sep 2020 12:47
URI:	http://eprints.covenantuniversity.edu.ng/id/eprint/13582

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