Osuma, Godswill and Ikpefan, Ochei Ailemen and Ayunku, P. (2019) ELECTRONIC BANKING AND CUSTOMERS’ SATISFACTION ON TELECOMMUNICATION IN SELECTED DEPOSIT MONEY BANKS IN OTAOGUN STATE. JOURNAL OF ASSOCIATION OF PROFESSIONAL BANKERS IN EDUCATION, 5 (1). pp. 173-186.
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Abstract
Electronic banking has contributed to the unemployment rate in the country due to the replacements of human labor with machines. Thus, this study seeks to empirically examine the effects of electronic banking on mobile telecommunication customer satisfaction in Nigeria. The primary source of data was used for the study through the administration of questionnaires to the customers of the telecommunication companies. Regression analysis was used to analyze the hypothesis with the aid of the statistical package for social science (SPSS) version 23. The study found that electronic banking channels have significantly affected customer’s satisfaction. The study recommends that the problem of financial exclusion should be alleviated such that businessmen that have limited literacy level should be captured in the e-banking channels by galvanizing new and innovative e-payment platforms in various voice prompt local dialects to encourage the informal sector to be part of the online-payment processes.
| Item Type: | Article |
|---|---|
| Subjects: | H Social Sciences > HG Finance |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Management |
| Depositing User: | Dr. Tolulope Adesina (Oladeji) |
| Date Deposited: | 29 Jun 2021 10:17 |
| Last Modified: | 29 Jun 2021 10:17 |
| URI: | http://eprints.covenantuniversity.edu.ng/id/eprint/15012 |
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