Anosike, Deborah Ihunanya and Covenant University, Theses (2023) EVALUATION OF USERS’ SATISFACTION CRITERIA FOR THE DESIGN OF INTERCONTINENTAL RESTAURANT IN LEKKI, LAGOS, NIGERIA. Masters thesis, Covenant University Ota.
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Abstract
This dissertation focused on the evaluation of users' satisfaction criteria for the design of an intercontinental restaurant in Lekki, Lagos, Nigeria. The aim of the study was to examine the criteria for enhancing users’ satisfaction in restaurants with a view to employing lessons learnt in the design of an intercontinental restaurant in Lekki, Lagos, Nigeria. The research employed a mixed-methods approach, using both qualitative and quantitative methods. Qualitative research approach was used to examine the design criteria to consider in designing an intercontinental restaurant and to investigate the extent to which selected restaurants complied with the design criteria; this was done with the use of textual analysis of literature and observation guide to collect data. Quantitative research approach was used to determine the users’ satisfaction level in four selected restaurants with the use of structured questionnaires to gather data on their satisfaction levels and identification of key factors that significantly influence their satisfaction level. The study also examined various elements of the restaurant’s physical environment, such as lighting, decor, layout, ambiance, and seating arrangements. The findings provided information on the design criteria that contribute to users' satisfaction in restaurants, specifically in the context of intercontinental dining in Lekki, Lagos, Nigeria. Based on the examination of elements such as lighting, decor, layout, ambiance, and seating arrangements, the study recommended optimization of these factors to enhance users' satisfaction in intercontinental restaurants. By creating a warm and inviting ambiance, incorporating culturally relevant decor, optimizing the layout, and providing comfortable seating options, restaurants can deliver a memorable dining experience that exceeds customer expectations. The outcomes of this research have practical implications for restaurant owners, designers, and hospitality professionals involved in the design and operation of intercontinental restaurants. By identifying the critical satisfaction criteria, this study contributes to informed decision-making during the design process, enabling the creation of a dining environment that meets customers' expectations and enhances their overall experience.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Restaurant, Intercontinental Restaurant, Users’ Satisfaction, Users’ Satisfaction Criteria, Design Criteria. |
| Subjects: | N Fine Arts > NA Architecture |
| Divisions: | Faculty of Engineering, Science and Mathematics > School of Civil Engineering and the Environment Faculty of Law, Arts and Social Sciences > School of Art |
| Depositing User: | nwokealisi |
| Date Deposited: | 07 Aug 2023 09:03 |
| Last Modified: | 07 Aug 2023 09:03 |
| URI: | http://eprints.covenantuniversity.edu.ng/id/eprint/17243 |
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