Users' Satisfaction in Academic Libraries: Issues and Strategies for Intervention

Nkiko, Christopher and Ilo, Promise Ifeoma (2006) Users' Satisfaction in Academic Libraries: Issues and Strategies for Intervention. Global Review of Library and Information Science, 2. pp. 10-20. ISSN 3428-0009

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Abstract

Libraries and inforfn{!tion centres are defined by their collections, services and audiences. Academic libraries exist to support their parent institutions in teaching, research, study and community services. The justification for rigorous and complex organization of library materials is the satisfaction of the users. ·Despite past efforts at achieving this, recent studies indicate users' dissatisfaction. This paper examined past efforts at meeting users' needs, identified existing complaints and suggested strategies for intervention such as full computerization, closed access shelves, internet connectivity, electronic cataloguing, and pragmatic user education among others. It also recommended linkages and collaboration with multinational corporations as an option of generating extra fund and endowments to augment their statutory subventions. A ranking system by Nigerian Library Association and National Library of Nigeria based on academic libraries' automation and collection status was also recommended

Item Type:	Article
Uncontrolled Keywords:	Users' satisfaction, (intervention) academic libraries
Subjects:	Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Divisions:	Faculty of Law, Arts and Social Sciences > School of Education
Depositing User:	Mrs Patricia Nwokealisi
Date Deposited:	09 Jan 2015 13:16
Last Modified:	09 Jan 2015 13:16
URI:	http://eprints.covenantuniversity.edu.ng/id/eprint/3276

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