Fine-tuning Central Banks Web Communications: Usability Tests & Content Management

Bolu, Christian and Sharma, Rajiv and Malik, Rishi (2012) Fine-tuning Central Banks Web Communications: Usability Tests & Content Management. International Journal of Engineering and Technology , 2 (10). pp. 1786-1801. ISSN 2049-3444

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Abstract

Business processes especially in the Central Banks are more fully integrated and streamlined than ever before. Also, realistic system landscapes often consist of many systems. Disconnected silos of unstructured information continue to pile up for each organizational function and different interfaces are often implemented using the technology that is considered to be ideal for the respective interface. There appears to be lack of Enterprise Content Management strategy thus leading to significant business challenges such as untrustworthy business information due to inaccurate, outdated, conflicting information, longer financial cycles and generally inefficient processes, system performance degradations and poor data organization, inconsistent, confusing user interface as well as frequent context switching. There is therefore the need for an effective enterprise content management strategy. Web content management systems are often used for storing, controlling, versioning, and publishing industry-specific documentations. Usability testing of web sites is an essential element of quality assurance and a true test of how people actually use Central Banks’ web site. It is a test of whether outsiders can successfully use the Banks’ Web site. Although formal usability tests are expensive, time-consuming and often prohibitive, periodic user testing is an important element in developing and maintaining a reader-friendly Website. Usability should emphasise clarity of communication, accessibility, consistency, navigation design, maintenance and good visual presentation. A solution to corporate intranet/internet chaos are Enterprise Portals. An enterprise portal is the gateway to the end user. It offers a central point of access to information, applications and services in an enterprise. It is a one-stop shopping for knowledge workers; the portal is both a gateway to and a destination on the enterprise network that provides transparent, tailored access to distributed digital resource. An Enterprise Portal provides numerous benefits to users, allowing them to interact with relevant information and application, both internal and external to the company, collaborate with others both inside and outside the Central Banks through self-service publishing customise-and-tailor a Web page with information that is easily found. This paper discusses the issue of Usability Tests and Web Content Management that enhance user productivity. Drawing from some award winning intranets some areas for best practices for the financial services such as the African Central Banks are high-lightened vis-à-vis the infrastructural problems facing the African Continent

Item Type:	Article
Subjects:	T Technology > TJ Mechanical engineering and machinery
Divisions:	Faculty of Engineering, Science and Mathematics > School of Engineering Sciences
Depositing User:	Mrs Patricia Nwokealisi
Date Deposited:	24 Aug 2016 10:58
Last Modified:	24 Aug 2016 10:58
URI:	http://eprints.covenantuniversity.edu.ng/id/eprint/6954

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