INFORMATION USE AND QUALITY SERVICE OF THE NIGERIAN POLICE

Olawoyin, Olajumoke R. and Esse, Ugwunwa C. and Madukoma, Ezinwanyi (2017) INFORMATION USE AND QUALITY SERVICE OF THE NIGERIAN POLICE. Library Philosophy and Practice (e-journal). ISSN 1522-0222

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Abstract

Information use of police force occurs when information acquired by the police to satisfy an information need based on task assigned to them is actually put to use. Information is therefore useful and valuable if after receiving it, it changes things, decisions, behaviour or one’s character and solves the problem for which the information is sought. Survey research design was adopted for the study. The study population comprised 2,305 police officers in Alimosho Local Government Police Division. Stratified random sampling method was used to select 227 police officers. Questionnaire was the instrument used for data collection. Data collected was analyzed using frequency distribution, mean, standard deviation; and Pearson Product Moment Correlation (PPMC) was used for the test of hypotheses. The study established that the police officers use information for three major situations; victims and suspects, unusual circumstances and actualities and quotes (mean=3.72) for all. The result of the quality of service showed that the police ensured that clients’ voices count in all cases (mean=2.98). There was positive significant relationship between the information use and quality service of Nigeria police (r =.117, p >.05). A large proportion of use of relevant and adequate information has helped the police to solve problems needed on security and protection of individual citizens and also improve their services. This has helped in the delivery of quality service to the citizens. The study therefore recommended that the Government should create a policy that will enable free flow of information between the citizens and the police force, and make available access to internet facilities in their various stations for relevant information needed for their effective use on tasks as this will lead to achieving quality of their services to the citizen, and increase the achievement of their goals and objectives.

Item Type:	Article
Uncontrolled Keywords:	Information Use, Service Quality Police Service, Nigerian Police
Subjects:	Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Divisions:	UNSPECIFIED
Depositing User:	Ms Ugwunwa Esse
Date Deposited:	01 Sep 2017 10:25
Last Modified:	01 Sep 2017 10:25
URI:	http://eprints.covenantuniversity.edu.ng/id/eprint/8998

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